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Return to shopAt SoftDots.com, we aim to deliver your products safely, quickly, and discreetly. Your privacy and comfort are our top priorities.
1. Shipping Timeline
Orders are processed within 24–48 hours of confirmation.
Delivery time usually ranges between 3–7 business days, depending on your location.
During festivals, sales, or high-traffic seasons, slight delays may occur.
2. Shipping Charges
Free Shipping on prepaid orders above a certain amount (as per current offers).
Standard shipping charges apply on COD or low-value orders.
3. Discreet Packaging
Every order is shipped in plain, unbranded, and sealed packaging.
No product details or SoftDots branding will be visible on the outer package.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via SMS/Email.
You can check your order status anytime through the provided tracking ID.
5. Delivery Areas
We deliver across India, through trusted courier partners.
Remote or non-serviceable areas may take longer than usual.
6. Cash on Delivery (COD)
COD is available in selected locations only.
For COD orders, please keep the exact amount ready at the time of delivery.
7. Delivery Attempts
Our courier partner will attempt delivery up to 2 times.
If unsuccessful, the order may be returned to us, and re-shipping charges may apply.
8. Damaged or Lost Package
If your package arrives damaged or appears tampered with, please take photos and contact us within 24 hours.
In case of a lost shipment, we will assist with a replacement or refund as per our policy.
9. Customer Support
For any queries regarding delivery or shipping, reach us at:
📧 info@mvhosiery@gmail.com
📞 +91 9999669045